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Reviews - Brit Hotel Saint-Lô

100% genuine reviews
Satisfaction
Index
90 %
the 10/04/2025
couple - 70-79 years - Date of stay : 08/04/2025

Very good on the whole - a pleasant stay


Hotelier's responseHotelier's response :

Dear Guest,

We are delighted to hear that you enjoyed your stay and thank you for taking the time to provide us with such a constructive review.

We look forward to welcoming you back soon at the Brit Hotel Saint-Lô***.
The team

100 %
From Steve F., the 14/10/2024
Business - 70-79 years - Date of stay : 13/10/2024

Very good, would happily stay again


Hotelier's responseHotelier's response :

Hi,
Thank you for your reply. We'd love to see you again!

Kind regards
Charlotte
Hotel Manager

80 %
the 21/06/2024
couple - 70-79 years - Date of stay : 20/06/2024

Not good. We were not expecting anything fancy, but based on distance from St. Lo city center, we were not expecting what felt like being in an industrial park.

Another problem, per Hotels.com, the hotel was advertised as having laundry facilities. They don’t


Hotelier's responseHotelier's response :

Hi,

We're sorry to hear that you didn't enjoy your stay with us as much as we expected it. We're 2 km away from the center of St Lo and you can get there by car in 5 minutes.
We are not responsibles of what the other websites tell you. Next time, book on Brithotel.fr for a better communication.

Kind regards,

80 %
From Bob S., the 12/06/2024
couple - 50-59 years - Date of stay : 06/06/2024

Everything went well, exactly as expected.


Hotelier's responseHotelier's response :

Cher client, chère cliente,

Nous sommes ravis d'apprendre que vous avez apprecié votre séjour et vous remercions d'avoir pris le temps de nous adresser un avis constructif.

Au plaisir de vous retrouver prochainement au Brit Hotel de Saint-Lô***
Toute l'équipe

100 %
From Anton W., the 11/06/2024
Alone - 20-29 years - Date of stay : 09/06/2024

Nice ordinary hotel, no issues during my stay.


Hotelier's responseHotelier's response :

Cher client, chère cliente,

Nous sommes ravis d'apprendre que vous avez apprecié votre séjour et vous remercions d'avoir pris le temps de nous adresser un avis constructif.

Au plaisir de vous retrouver prochainement au Brit Hotel de Saint-Lô***
Toute l'équipe

100 %
From Miguel L., the 12/05/2024
Alone - 50-59 years - Date of stay : 10/05/2024

Very good, I will come back when I am in the area


Hotelier's responseHotelier's response :

Dear Sir,

We are delighted to learn that you enjoyed your stay and thank you for taking the time to provide us with a constructive review.

We look forward to seeing you soon at the Brit Hôtel de Saint-Lô***

100 %
From Tony, the 30/03/2024
Alone - 70-79 years - Date of stay : 28/03/2024

Always a pleasure to stay in St Lo at the Brit Hotel. Charlotte and her team do an excellent job.


Hotelier's responseHotelier's response :

Dear Anthony,

Thank you so much for your kind words. We truly appreciate your support and look forward to serving you again soon! It's always a pleasue to have you here.

Kind regards,

Charlotte

100 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.